Clinic Safety and Health Protocol
While the COVID face mask has been lifted, we still follow these health guidelines while still providing top quality therapeutic massage service:
Schedule and pre-pay online for touchless transactions. Please plan ahead, and schedule in advance.
We check your temperature with the Infrared Forehead Thermometer.
We respect your choice of using face masks; we do however require clients to wear masks with therapists requesting extra precautions. See Therapist Vaccination Status.*
We have 30 minutes between clients, allowing time for sanitization, deep cleaning, and fresh air to circulate.
We added a HEPA Air Purifier with UV in each massage room.
If you are sick or had contact with anyone who is COVID positive, please contact the clinic to reschedule.
If you have traveled out of state, please wait two weeks before getting a massage.
Thank you for your support and patronage. Stay safe and well! Your friends at PalmLeaf Massage Clinic.
Please wear your mask in any public area of the clinic (optional). Once you are inside the massage room, you will have the option to wear a face mask depending on which therapist you select. Please check the therapists’ status as indicated below:
Samantha, Mikhail, Iryna, Aaron, Kaori, Ramon, Roma, Olga, and Sandra — therapists are vaccinated; you have the option to wear a mask or not, depending on your comfort level during the session
Diane - the therapist is vaccinated; requires you to wear a mask during the session
Roberto - the therapist is not vaccinated; requires you to wear a mask during the session
John - the therapist is not vaccinated; you have the option to wear a mask or not, depending on your comfort level during the session
We recognize that life happens and you may need to cancel. We will try to accommodate as best as possible. In order to respect our therapists’ time, please read below for our cancellation policy.
If a client needs to reschedule or cancel an appointment, we require a minimum of 48-hour notice. Please call us as soon as possible at 847.961.4800. This will allow us to seek other clients to fill the time slot.
There is no charge for cancellation with 48-hour notice.
Less than 48-hour notice will be 100% of the service price.
No-Show; Failure to show without notice will be 100% of the service price.
Be on our waitlist
We started a waitlist for any clients who need our service sooner when a cancellation occurs. Let us know and we will put you on the waitlist! Please call 847.961.4800 and we will call you as soon as possible if an open time slot becomes available. Thank you so much for your support and patronage.
Your Friends at PalmLeaf Massage Clinic.